Privacy Statement
Corporate Information
Daimler Truck Innovation Centre India Private Limited
Whitefield Palms, Plot No. 09 & 10, EPIP Zone, Phase 1, Whitefield Road, Bangalore, 560066,
India
Data Protection Officer
Daimler Truck Innovation Centre India Private Limited
Whitefield Palms, Plot No. 09 & 10, EPIP Zone, Phase 1, Whitefield Road, Bangalore, 560066,
India
1. Data Privacy
We appreciate you visiting our website and thank you for your interest in our company. Daimler Truck Innovation Centre India Private Limited is fully aware of this responsibility, and the protection of your privacy when using our websites is of particular concern to us. In our privacy statement, we inform you how we collect and process your personal data in accordance with applicable data privacy regulations.
2. Purpose
a. Provision of website
We collect and process the personal data of our website visitors only insofar as this is necessary to provide a functional website and our content. In addition, we use the data to optimize the website and to protect our IT systems.
b. Contacting us
If you provide us with further personal data, e.g. in the context of a chat, a contact form or by phone telephone communication, we use this data for the purposes of customer communication and administration to the extent necessary in each case.
c. Contract initiation or fulfilment
If you provide us with further personal data (e.g. for the execution of a contract and/or contract initiation),
we use your data for the purposes of handling and billing any business transactions.
d. Further possible uses
If you give us your consent by way of a customer satisfaction survey, a raffle or registration on our website, we will use your personal data for this purpose.
We and possibly selected third parties use your data to display personalized content or advertising based on your usage behavior, provided you give your consent.
3. Collecting and processing your personal data
b. Provision website
Temporary storage of the IP address by the system is necessary to enable delivery of the website to the visitor’s computer. For this purpose, the anonymized IP address of the visitor must remain stored for the duration of the session. It is stored in log files to ensure the functionality of the website. Each time you visit our website, our system automatically collects and stores information that your browser transmits to us in log files. The following data is collected:
- The browser and operating system used and their settings,
- The date and time of the visit,
- The access status (e.g. whether you were able to access a website or received an error
message), - The use of website functions,
- The search terms you may have entered,
- The frequency with which you visit individual websites,
- The name of the retrieved files,
- The amount of data transferred,
- The website from which you accessed our websites and the website you visit from our websites, whether by clicking on links on our websites or entering a domain directly in the input field of the same tab (or window) of your browser in which you accessed our websites,
- For security reasons, in particular, to prevent and detect attacks on our websites or attempts at fraud, we store your IP address and the name of your Internet Service Provider for seven days.
c. Contacting us
Personal data is collected when you contact us. The data collected in the case of a contact form or chat can be found in the respective form. This data is stored and used exclusively to respond to your request or for communication and the associated technical administration.
In addition, we also process additional data as part of our business relationship with you. This includes, in particular:
- Data from postal and telephone communication.
d. Contract initiation or fulfilment
We first collect, process, and use the data you provide as part of our business relationship (in particular for the execution of orders within our online shop, etc.). This includes, in particular, the following data:
- Master data of the contractual partner and/or its contact person, in particular name,
- Contact details of the contractual partner or its contact person, in particular, current address,
telephone numbers, and e-mail addresses, - Contract data such as delivery, order and confirmation date, order and customer account
number, - For export transactions, the data from the commercial register extract and the VAT identification
number, - Possibly bank details, such as IBAN and BIC.
- Customer satisfaction surveys,
- Raffles/competitions,
- Register on our website.
4. Transfer of personal data to third parties; social plug-ins; use of service providers
We use so-called social media buttons (also known as social media plugins) on our website. These are small buttons that allow you to publish content from our website on social networks under your profile.
If you activate such a button, a connection is established between our website and the respective social network. In addition to the relevant content, the operator of the social network receives further, in some cases personal information. This includes, for example, the fact that you are currently visiting our site.
The social media buttons are integrated using the so-called “Shariff Solution”. This solution prevents a connection to a social network from being established simply because you access a page with a social media button without activating it. This means that information is only transmitted to the social network when you activate the button.
We use qualified service providers (including IT service providers and marketing agencies) to operate, improve, and protect our websites. We only transfer personal data to them if this is necessary for the provision and use of the websites and their functionalities, for the pursuit of legitimate interests, for the fulfilment of legal obligations, or if you have consented to this. You can find more detailed information on the recipients in our Consent Management System:
5. Cookies
a. Cookies may be used when you visit our websites. Cookies are text files that are stored in the visitor’s browser. When a visitor accesses a website, a cookie can be stored on the visitor’s operating system. This cookie contains a characteristic character string that enables the browser to be uniquely identified when the website is called up again. Technically, these are so-called HTML cookies and similar software tools such as web/DOM storage or local shared objects (so-called “flash cookies”), which we collectively refer to as cookies.
b. Cookies are small files that are stored on your desktop, notebook, or mobile device when you visit a website. This can be used to: recognize whether there has already been a connection between the device and the websites, consider your preferred language or other settings, provide you with certain functionalities (e.g. online shop, vehicle configurator) or recognize your interests based on usage. Cookies may also contain personal data.
c. Whether and which cookies are used when you visit our websites depends on which areas and functions of our websites you use and whether you consent to the use of cookies that are not technically necessary in our consent management system. Technically necessary cookies are small text files that are stored by a website in your browser when you surf the Internet. They ensure that a website works and that users see it the same way the next time they visit it. These cookies are necessary for the website to function and do not require the user’s consent.
- Internet Explorer/Microsoft Edge
- Firefox
- Chrome
- Safari
e. If you decide against the use of cookies or delete them, it is possible that not all functions of our websites will be available, or individual functions will only be available to you to a limited extent.
6. Legal basis for processing
The relevant privacy and data protection laws define specific legitimate grounds for collecting and processing personal data, known as the legal bases for processing. Our processing is primarily based on the existing legal framework mandated.
We process personal data for the purposes of pursuing our legitimate interests as well as the legitimate interests of third parties for the following processing operations in particular:
- maintaining the functionality of our IT systems,
- the legally required documentation of business contacts.
We also process your personal data to be able to provide you with our website technically. Our legitimate interest is to be able to provide you with an attractive, technically functional, user-friendly, and securewebsite/product.
Within the scope of the respectively required balancing of interests, we take into account, in particular, the
type of personal data, the purpose of processing, the processing circumstances, and your interest in the
confidentiality of your personal data.
7. Deletion of your personal data
Your personal data will be deleted as soon as it is no longer necessary to achieve the purpose for which it was collected.
a. Provision website
In the case of collection of your data for the provision of our website, data is deleted when the respective session has ended. If the data is saved in log files, after seven days at the latest.
b. Contacting us
Your data is deleted after your request has been processed. This is the case if it can be seen from the circumstances that the matter in question has been finally clarified and if no statutory retention obligations continue to apply.
c. Contract initiation or fulfilment
We process and store your personal data only for as long as we need it to fulfil contractual or legal obligations, or, per applicable data privacy regulations.
d. Declaration of consent
You can revoke your consent to the processing of personal data at any time, free of charge and with future effect. Please note that the revocation will only take effect in the future. Processing that took place before the revocation is not affected. Withdrawal of your consent may result in us no longer being able to provide our services in whole or in part without processing this data and therefore having to terminate the existing contract.
e. Further possible uses
Processing takes place via the previously mentioned storage, data is only stored to the extent required by the laws, regulations, or other legal provisions to which we are subject. If deletion is not possible in individual cases, the corresponding personal data will be marked with the aim of restricting further processing.
8. Data subject rights
a. As a data subject, you have the right to access, rectify, erase, restrict processing, complain, grievance redressal, and data portability.
b. If you have consented to the processing of your personal data by us, you have the right to withdraw your consent at any time without giving reasons. The lawfulness of the processing of your personal data up to the point of revocation remains unaffected by the revocation. Further, the processing of this data on the basis of a different legal basis and for the purposes based thereon also remains unaffected.
c. Right to object
You have the right, for reasons arising from your particular situation to object at any time to the processing of personal data concerning you that is processed based on applicable laws. If you file an objection, we will only continue to process your personal data if we can prove compelling
legitimate reasons that outweigh your interests, rights, and freedoms, or if the processing serves the assertion, exercise, or defense of legal claims. Insofar as we process your personal data for the purpose of direct marketing in order to pursue legitimate interests on the basis of a balance of
interests, you have the right to object to this at any time without giving reasons.
e. If you are of the opinion that the processing of your personal data infringes data protection law, you have the right to lodge a complaint with a data protection supervisory authority.
9. Newsletter
If you subscribe to our e-mail newsletter, we will send you regular e-mail information about our offers. Only your e-mail address is required for sending the newsletter. The provision of further data is voluntary and will be used to be able to contact you personally. We use the so-called double opt-in process to send the newsletter. This means that we will only send you an e-mail newsletter if you have expressly confirmed that you consent to receiving newsletters. You will then receive a confirmation e-mail asking you to confirm by clicking on the link that you wish to receive our newsletter by e-mail in the future.
The data collected by us when registering for the newsletter will be used exclusively for the purposes of advertising by means of the email newsletter.
You can unsubscribe from the newsletter at any time and without stating reasons using the unsubscribe link provided within the newsletter. Once you have unsubscribed, your e-mail address will be deleted from our newsletter mailing list immediately, unless you have expressly consented to the further use of your data or we reserve the right to use your data beyond this, which is permitted by law and about which we inform you in this privacy statement.
10. Transfer to third countries
For the maintenance and support of IT systems, we also transfer data to service providers outside the location of the country we are located in or grant them access in accordance with applicable data privacy regulations. For more information on this please use the contact details provided. The companies of the Daimler Truck Group are also bound by the strict data protection regulations of the Daimler Truck AG.
This privacy statement has been drafted in alignment with the Digital Personal Data Protection Act, 2023 (Act). Please note that the provisions of this Act and its associated rules will be applicable to this privacy statement as and when the Act comes into effect.